News Article ————

Digital that does good – Squiz on being shortlisted for the UK Digital Growth awards

Author image Published by Sue Johns-Chapman
Published Date 05.07.2022

Everybody loves recognition, but being shortlisted for Large Integrated Digital Agency of the Year at the UK Digital Growth awards is a really important accolade that the Squiz team are really excited to have achieved.

Our mission at Squiz is simple: create services online that improve lives offline. This is exactly what the UK Digital Growth awards are all about; using digital to grow and improve, to make life better for organisations and their end-users.

A quick Squiz snapshot

We have 50 amazing people in our London and Edinburgh offices, but we’re very much part of the bigger Squiz group, with colleagues and customers worldwide. Squiz is a pretty special community to be a part of and we’re extremely proud of the fact that, once they’ve joined, both our staff and customers tend to stick with us for the long haul (our average team member tenure is five years and customer retention rate is 98%!)

Our digital experience platform (DXP) enables any organisation to build websites, portals, mobile apps and more with technology that’s simple, scalable and allows you to integrate any technology, so you can maintain the tech stack you know and love.  

What we’ve achieved

Well, there’s been a lot to shout about. But, since this is a blog post, not a thesis, here’s a story we’re particularly proud of:

Shared Services Connected Limited (SSCL) is a joint venture between the UK cabinet office and a global consulting firm called Sopra Steria, who supply critical business support services to 29 UK Government departments, the Ministry of Defence and the Police force. SSCL’s services range from helping to streamline contact centres using AI and advanced analytics, to speeding up recruitment using applicant tracking systems.

We came onboard to help move the point of contact from the SSCL contact centre to an online self-service portal. Just to put this in perspective, this project had the potential to save the UK Government millions of pounds every year (which can be reinvested into keeping these critical services), but also to significantly speed up SSCL’s ability to respond to and action requests – services that directly impact quality of life and security for UK citizens.

In 2019, Squiz and SSCL launched ‘myHub’ with two government agencies. While overcoming the challenges of delivering a major IT project during a pandemic, myHub has already expanded to service 10 of SSCL’s 29 government agencies and is used by more than 300,000 civil servants. What does that look like when you break it down into key results? 

  • >10 million page views this year 
  • 2 million unique visits
  • 60% of users return monthly 
  • 17,000 working days of browsing 
  • 3,000 pieces of content 

Why the UK Digital Growth Awards?

These awards shine a light on work that’s transforming business, revolutionising customer experiences and adding real, tangible value. Our recent achievements with SSCL showcase all of those things,, for the customers that matter most – the British public. Everyone from children to the elderly, to animals and the environment.

We work with complex organisations across every industry, but we have a particular expertise in government and higher education, areas where digital transformation, arguably, has the potential to have the biggest impact. We genuinely believe the work we’re doing with clients today, will make things better for tomorrow. That’s not just a company line – it’s a value shared by all our Squiz team members, and probably part of the reason we have such a strong company culture and work ethic (and employees who want to stay with us).

How are we feeling about the nomination?

We’re super proud and hungry to win! Our MD, Nick Condon, puts it best:

 “Being nominated for a UK Digital Growth award matters because they represent everything our team is trying to achieve.

Being a finalist in the Large Integrated Agency of the Year category is huge. We’re up against some highly respected peers. Winning this award wouldn’t just be recognition for Squiz – it’d recognise the hard work and achievements of our customers, who are improving the lives of  communities around the world.”

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